Garage Door Troubleshooting
Customer Issue: The door sometimes opened spontaneously, or “changed its mind” during closing, seemingly without rhyme or reason.
Our Solution: After checking the opener settings and electrical wiring and finding nothing wrong, our technicians unplugged the unit and looked at the safety sensors, where they found a frayed wire creating false positives in response to small background vibrations. Replacing the offending wire did the trick.
Customer Issue: Malfunctioning opener.
Our Solution: We carefully examined the customer’s Genie 2562-TKEDV opener to determine what the issue was. The problem was with the motor, which we replaced and then tested the system afterward to confirm that the reversal problem was fixed.
Customer Issue: The cables were old and worn, one had snapped.
Our Solution: We brought brand new cables and installed them to replace the old, then made sure everything was in perfectly working order.
Customer Issue: The customer was using a manual door and wanted to make it automatic.
Our Solution: We installed a brand new liftmaster 8500 for him, programmed it and made sure everything was working smoothly.
Customer Issue: The door slammed shut and won't open.
Our Solution: We found the spring had snapped and needed to be replaced. Seeing that the other spring was worn, we replaced them both with a new and durable torsion set.